Ticketdesk AI
AI agents that answer every support ticket on email and chat
About Ticketdesk AI
Ticketdesk AI is an AI help desk. Its AI agents read every incoming ticket, answer it from your docs, help center and past tickets, and either resolve it or hand it to the right teammate with full context. Customers get replies in seconds, in your tone of voice, around the clock.
It is built for startups, SaaS companies, e-commerce stores and support teams that want faster first responses without hiring more agents. Setup takes minutes: connect your inbox, add your docs and let AI reply. Email (a ticketdesk.ai address or your own forwarded domain), the website chat widget, contact forms and the REST API all land in one ticket queue.
What makes it different is that it is built for AI agents as well as people. Developers can create real email inboxes for their own AI agents with one API call, then read, tag, assign and reply to tickets over the REST API (with an OpenAPI spec) or the MCP server for Claude, ChatGPT and other clients. Answers cite the help article they came from, and the agent escalates when confidence is low.
Key features include an embeddable AI chatbot widget (one script tag), ticketing with workflows, SLAs and automation rules, canned responses, analytics for AI resolution, first response time and CSAT, support for 50+ languages, and bring-your-own model from OpenAI, Anthropic, Google or a custom LLM. Plans start at $29/month and every plan includes a free trial. Enterprise plans add white labeling, audit logs, custom integrations and SLA guarantees.
What Ticketdesk AI does
AINave analysisAnswer customer support emails and website chat messages automatically and hand unresolved tickets to a human team member.
- Best for
- StartupsSaaS companiesE-commerce storesSupport teams
- Use it to
- Automated first replies to support email
- Website chat answers from help center content
- Ticket routing and escalation to human agents
- Support inboxes for AI agents via API
- Support reporting on resolution and response times
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