About DobroDesk
DobroDesk brings email, website chat and in-app support into one shared inbox. When enabled, its AI answers customer questions automatically using approved knowledge. Configured workflows can help customers book appointments or retrieve permitted order details through connected services. If the AI lacks the information to answer or a configured topic or phrase calls for a person, it can hand the conversation to a teammate with its history.
Add support to apps with SDKs for iOS, Android, Flutter, React Native, Capacitor and NativeScript.
The EUR 19 monthly workspace base includes 300 accepted conversations, unlimited teammates and 3 active published Automations. Each started package of up to 1,000 additional accepted conversations costs EUR 24. The optional public Help Center costs EUR 19 per site per month.
What DobroDesk does
AINave analysisManage customer support requests from email, website chat and in-app channels in one shared inbox, with optional AI-drafted or automatic replies and handoff to a teammate.
- Best for
- Customer support teamsSmall business owners handling customer questionsSaaS product support staff
- Use it to
- Answering customer emails from a shared support address
- Handling website chat questions
- Booking appointments through a configured scheduling workflow
- Looking up permitted order details for customer questions
- Handing AI conversations to a human teammate with history
- Publishing a help center
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