by Vu Le, Jaya Padma Mutta, Mohan CV, Rajesh Babu Nuvvula, Brent Lazarenko • 1 month ago
InterVision used AWS LLM League and Amazon SageMaker AI to accelerate the development of generative AI capabilities for their ConnectIV CX contact center solution, specifically for city and county non-emergency services. This allowed them to fine-tune models, improve service delivery with AI-powered automation, and enhance customer interactions, demonstrating a practical, cost-effective approach to specialized AI development.